There doesn't seem to be a way to tell you that I'm having problems with your program. 'Help' is not helpful. There isn't even a place for me to state that I'm having a problem. Oh yes, I can put words in the 'search' box but I don't seem to know the magic words that will take me to the information I need.
Searching through old posts about someone else's old problems with Blogger is not helpful, especially when there apparently has not been an answer or response to those problems.
I don't want to join another internet group just to get answers (if I'm lucky).
I want to know that you know the problem exists, and I want to know that you're working on it. Or I want a clear direction as to what I might be able to do about the problem myself. Just make a checklist for common issues; I'll swing by and click on the box for the issue I'm having. You can then send me to the page where the answer is posted clearly and without a lot of other garbage on the page. At the same time I'm sure your super computer can make a note that I've checked off that box and ping the appropriate engineer to let them know it needs to be fixed (assuming it's not something I can fix myself or just have to wait out).
Thank you for your attention to this matter.