Monday, March 10, 2008

Dear Blogger

There doesn't seem to be a way to tell you that I'm having problems with your program. 'Help' is not helpful. There isn't even a place for me to state that I'm having a problem. Oh yes, I can put words in the 'search' box but I don't seem to know the magic words that will take me to the information I need.

Searching through old posts about someone else's old problems with Blogger is not helpful, especially when there apparently has not been an answer or response to those problems.

I don't want to join another internet group just to get answers (if I'm lucky).

I want to know that you know the problem exists, and I want to know that you're working on it. Or I want a clear direction as to what I might be able to do about the problem myself. Just make a checklist for common issues; I'll swing by and click on the box for the issue I'm having. You can then send me to the page where the answer is posted clearly and without a lot of other garbage on the page. At the same time I'm sure your super computer can make a note that I've checked off that box and ping the appropriate engineer to let them know it needs to be fixed (assuming it's not something I can fix myself or just have to wait out).

Thank you for your attention to this matter.

5 comments:

  1. I must say...that was very tastefully done. Not a scream or a yell, growl or bark to be seen. How can such a nice request be ignored by BLOGGER? Sure hope someone can come to your aid. You are being a real trooper!

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  2. It's a real bummer to have technical problems. I hope you get the help you need soon.

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  3. And I'll bet you got immediate service! No?
    My BJP widget disappeared inot a little square with a red x in it. I see others still have theirs so it must be my blog. So, I deleted it and re-added it. No luck. I have no idea why it won't work. I put in the same code I did originally when it did work - for a time anyhow. Oh well.

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  4. I think lots of people have had this trouble off and on for the last few days. For one day, I couldn't even brging up the stats on my ad!! It's rather a relief, tho' to know it isn't me or my computer.

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  5. I'm losing my patience, too. I've set up a trial wordpress account to see if I like it better.... I like Blogger's "theoretical" features and interface better....but the Wordpress blog doesn't fight with Vista.

    What to do, what to do....

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Due to my health issues I am frequently unable to respond to your comments but please know that I do try to acknowledge your thoughtful responses. I cannot respond to 'no-reply' bloggers either, much to my frustration.